Shipping policy
Shipping Policy
Last Updated: 19 August 2026
At Guided by Deen, we aim to make every order as smooth and reliable as possible. This Shipping Policy explains our shipping options, processing times, delivery estimates and what you can expect once your order has been placed.
1. Shipping Fees & Options
We ship worldwide and offer several delivery options.
| Shipping Method | Fee | Features |
|---|---|---|
| Standard Shipping | £2.99 | Reliable delivery, no tracking |
| Tracked Shipping | £4.99 | Track your parcel from dispatch to delivery |
| Insured Tracked Shipping | £9.99 | Tracked delivery with coverage against loss or damage |
| Free Shipping | £0 | Automatically applied to orders £75+ |
Free shipping applies to eligible orders of £75 or more and is provided using our standard delivery service.
Shipping options and availability may vary depending on your destination and will be displayed at checkout.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed after 14:00 GMT may be processed on the following business day.
We do not normally process or dispatch orders on weekends or public holidays.
During periods of particularly high order volumes, such as major promotions or seasonal periods, processing may take an additional 1–2 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking information where applicable.
3. Estimated Delivery Times
Delivery times vary depending on your destination and shipping method.
| Region | Standard | Tracked |
|---|---|---|
| UK | 3–7 business days | 2–5 business days |
| EU | 5–10 business days | 4–8 business days |
| USA & Canada | 7–14 business days | 5–10 business days |
| Australia | 7–14 business days | 5–10 business days |
| Middle East & Africa | 7–14 business days | 5–10 business days |
| Rest of World | 7–15 business days | 5–12 business days |
These are estimated delivery times and are not guaranteed. Delivery may take longer in certain remote areas or during periods of unusually high carrier volumes.
4. Tracking & Delivery Updates
For tracked and insured orders, you will receive tracking information once your order has been dispatched.
Tracking updates may take some time to appear after the parcel has been handed to the carrier.
If your tracking information has not updated for 3 business days after dispatch, please contact us at:
Standard Shipping does not include tracking.
5. Lost, Delayed or Missing Parcels
If your tracked parcel has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the relevant carrier.
If a parcel is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with our policies and applicable consumer law.
For standard untracked deliveries, please contact us if your order has not arrived within the expected delivery timeframe so that we can advise on the next steps.
Delivery delays caused by circumstances outside our reasonable control may occasionally occur.
6. Customs, Duties & Taxes
We cover applicable import duties and customs charges on international orders.
You will not be asked to pay unexpected import duties or customs fees when your order arrives.
Any applicable charges are handled by us as part of our shipping and fulfilment process.
7. Shipping Address
Please carefully check your shipping address before completing your order.
If you need to change your delivery address, contact us at support@guidedbydeen.co as soon as possible.
We can only guarantee an address change if the order has not yet been dispatched.
If an order has already been shipped to an incorrect address supplied by the customer, additional shipping costs may apply if the parcel needs to be redirected or reshipped.
8. Delivery Issues
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible with your order number and photographs of the issue.
We will investigate the issue and arrange an appropriate resolution.
Your statutory consumer rights are not affected by this Shipping Policy.
9. Contact
For shipping questions or assistance with an order, please contact:
Response time: Within 24 hours, Monday–Friday, excluding public holidays.