Shipping policy
Shipping Policy
Last Updated: November 13, 2025
At Guided by Deen, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our shipping fees, delivery options, processing times, and your responsibilities as a customer.
By placing an order on our store, you agree to the terms outlined below.
1. Shipping Fees & Options
We offer multiple shipping options so you can choose the level of speed and security that suits you:
| Shipping Method | Fee | Features |
|---|---|---|
| Standard Shipping | £2.99 | Reliable delivery, not tracked |
| Tracked Shipping | £4.99 | Track your parcel from dispatch to delivery |
| 100% Insured Tracked Shipping | £9.99 | Trackable, fully insured against loss or damage |
| Free Shipping | £0 | Automatically applied for orders £75 and up (standard tracked delivery) |
2. Order Processing Time
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Processing: Orders are processed within 1–2 business days after payment confirmation.
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Cutoff: Orders placed after 14:00 GMT will be processed on the next business day.
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Exclusions: We do not process or ship orders on weekends or public holidays. During high-volume periods (e.g., Ramadan, Eid, promotions), processing may take 1–2 extra business days.
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Confirmation: You will receive a “Fulfillment Confirmed” email with a tracking link once your order is ready to ship.
3. Estimated Delivery Times
Delivery times vary by region and shipping method:
| Region | Standard Delivery | Tracked Delivery | Notes |
|---|---|---|---|
| UK | 3–7 days | 2–5 days | Free tracked shipping on orders £75+ |
| EU | 5–10 days | 4–8 days | Duties may apply |
| USA & Canada | 7–14 days | 5–10 days | Duties may apply |
| Australia | 7–14 days | 5–10 days | Duties may apply |
| Middle East & Africa | 7–14 days | 5–10 days | Duties may apply |
| Rest of World | 7–15 days | 5–12 days | May vary |
Remote Areas: Deliveries to rural or remote locations may take 2–3 extra days.
4. Tracking & Updates
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Tracked & Insured Orders: You will receive email updates at key milestones, including order confirmation, dispatch, in transit, and delivery.
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Standard Shipping: Delivery is reliable but does not include tracking.
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If you do not receive updates within 3 business days after dispatch, contact support@guidedbydeen.co.
5. Lost, Delayed, or Missing Parcels
If your tracked parcel:
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Has no updates for 7 consecutive days, or
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Has not arrived within the estimated delivery timeframe
Please contact us immediately. We will investigate with the carrier and offer a replacement or refund if confirmed lost.
Note: Delays due to customs, incorrect addresses, or events beyond our control are not covered.
6. Customs, Duties & Taxes
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UK & EU Customers: Duties and VAT are included in checkout prices.
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International Customers: Any local customs fees, import duties, or taxes are the responsibility of the buyer.
7. Address Accuracy & Responsibility
Please ensure your shipping address is complete and correct.
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Incorrect Addresses: Additional charges may apply for reshipping.
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Address Changes: Only possible before shipment. Contact support@guidedbydeen.co immediately.
8. Handling Sacred Items
For items featuring Qur’anic text (bracelets, rings, necklaces, Dua Jars), handle with care and remove before entering the restroom or performing impure tasks.
9. Contact
Email: support@guidedbydeen.co
Response Time: Within 24 hours, Monday–Friday (excluding public holidays)