Refund policy

Return & Refund Policy

Last Updated: November 13, 2025

At Guided by Deen, we want you to be completely happy with your purchase. This policy explains your rights, how to return items, and our refund process.

By placing an order with us, you agree to the terms below.

1. Right to Cancel (UK & EU Customers)

You may cancel your order within 14 days of receiving your items, without giving a reason.

  • The 14-day period starts the day after delivery.

  • Notify us within this period, then return your item within the next 14 days.

  • Orders cannot be canceled while in transit.

2. Eligibility for Returns

To qualify for a return:

  • Unused & Unworn: Items must be in their original condition.

  • Original Packaging: Return all boxes, pouches, tags, or accessories. Missing items may result in a partial refund.

  • Timeframe: Items must be returned within 30 days of delivery (or 14 days for statutory cancellations in UK/EU).

Non-Returnable Items:

  • Personalized, engraved, or made-to-order products

  • Gift cards

  • Items marked as “Final Sale”

3. How to Return an Item

  1. Contact Us: Email support@guidedbydeen.co with your order number, item, and reason.

  2. Return Authorization: You’ll receive a Return Merchandise Authorization (RMA) within 1–2 business days. Returns without RMA cannot be accepted.

  3. Pack & Ship: Securely pack the item with all original packaging and the RMA number visible. Use a tracked courier for your protection.

4. Return Shipping Costs

Reason Who Pays Notes
Wrong, damaged, or defective item We pay Prepaid label or reimbursement provided
Change of mind / wrong size Customer pays UK/EU statutory cancellations: original standard shipping refunded

For international returns, buyers cover shipping costs. We recommend tracked and insured shipping.

5. Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • Refunds go back to the original payment method.

  • UK/EU statutory returns include the product price and standard shipping. Upgraded shipping fees are non-refundable.

  • Refunds are processed within 5–10 business days, and your bank may take an additional 7–14 days.

Partial Refunds: May apply if items show wear, are missing packaging, or don’t meet return requirements.

6. Exchanges

  • Follow the return process and specify the replacement item.

  • We ship exchanges free of charge if the replacement is equal or lesser value.

  • You cover return shipping unless the item was defective.

7. Damaged or Defective Items

  • Contact us within 48 hours of delivery with photos and a description.

  • We will arrange a replacement or full refund, including return shipping.

8. Warranty

  • All products have a 1-year warranty against manufacturing defects.

  • Warranty does not cover normal wear, misuse, accidents, or unauthorized modifications.

9. Respect for Sacred Items

Products featuring Qur’anic text (rings, bracelets, necklaces, Dua Jars) should be handled with care and removed before entering the restroom.

10. Contact Us

Email: support@guidedbydeen.co
Response Time: 24 hours, Monday–Friday (excluding holidays)