Shipping Information | Worldwide Jewellery Delivery | guidedbydeen

Frequently Asked Questions

SHIPPING

Where do you ship?

We ship worldwide, so you can shop guidedbydeen jewellery and watches wherever you are.

What are your shipping options?

United Kingdom

  • Standard Shipping: £2.99

  • Tracked Shipping: £4.99

  • Insured Tracked Shipping: £9.99

  • Free Standard Shipping on orders £75+

International

International shipping rates are calculated at checkout based on your destination and selected shipping service.

Will I receive tracking?

Yes. Tracking information is provided for all tracked and insured orders once your order has been dispatched.

How long will delivery take?

Delivery times vary depending on your destination and shipping method. Your estimated delivery timeframe will be displayed at checkout.

Please note that international delivery times may be affected by customs processing or other delays outside our control.

Will I have to pay customs or import fees?

No. All applicable import duties and customs charges are covered by us. You will not be charged unexpected import fees when your order arrives.

RETURNS & REFUNDS

Can I return my jewellery?

Yes. We accept returns in accordance with our Returns Policy.

For eligible online purchases in the UK, you generally have a 14-day cancellation period from the day after receiving your order, followed by a further 14 days to return the item. Certain exceptions may apply.

For full details, please see our Returns Policy.

What condition must my return be in?

For a change-of-mind return, items should be:

  • Unworn and unused

  • In their original condition

  • Returned in their original packaging

  • Free from damage, marks or signs of wear

You may handle an item as you reasonably would in a shop before deciding whether to return it.

Are personalised items returnable?

Personalised or bespoke items may be excluded from the statutory cancellation right where the relevant legal exception applies.

When will I receive my refund?

Once your returned item has been received and processed, your refund will be issued to the original payment method.

For statutory cancellations, refunds will be processed in accordance with applicable UK consumer law.

What if my item arrives faulty or damaged?

Please contact us as soon as possible with your order number and clear photographs of the issue.

If an item is faulty, damaged or not as described, your statutory consumer rights apply.

SIZING

How do I know what size to order?

Sizing varies by product. Please check the individual product page for the specific measurements and available sizes before ordering.

What sizes are your rings available in?

Ring sizing varies by design. Adjustable or open rings will be clearly identified on the product page, while fixed-size rings will have their available sizes listed.

What size are your bracelets?

Bracelet sizing varies by design. Where a bracelet is adjustable, the available size range and extender measurements will be provided on the product page.

What are your necklace lengths?

Necklace lengths and extender measurements are provided on the individual product page where applicable.

How are watches sized?

Watch dimensions, strap or bracelet measurements and adjustment information will be provided on the individual product page where applicable.

JEWELLERY CARE

How should I care for my jewellery?

To keep your jewellery looking its best:

  • Remove jewellery before showering, swimming or exercising unless the product is specifically described as waterproof.

  • Avoid direct contact with perfumes, lotions, hairspray and harsh chemicals.

  • Store jewellery separately in a dry place when not being worn.

  • Gently wipe pieces with a soft, dry jewellery cloth after wear.

  • Avoid unnecessary friction, moisture and prolonged exposure to chemicals.

Is your jewellery waterproof?

Some of our pieces are specifically designed to be waterproof. Only products identified as waterproof on their individual product page should be treated as such.

Waterproof, tarnish-resistant and hypoallergenic properties vary by product, so always refer to the individual product specifications.

MATERIALS & FINISHES

What materials are your jewellery made from?

Our collection features a range of materials and finishes, including 925 Sterling Silver, gold plating, brass and other jewellery alloys, depending on the individual design.

The exact material, plating, stones and finish for each piece are listed on its product page.

Is your jewellery hypoallergenic?

Some of our jewellery is specifically made with hypoallergenic materials and finishes.

Where applicable, this will be clearly stated on the individual product page. If you have particularly sensitive skin, we recommend checking the material specifications before purchasing.

ORDERS

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered processing or been dispatched.

Can I track my order?

Yes. Tracking information will be provided for orders shipped using a tracked or insured shipping service.

Can I send an order as a gift?

Yes. Jewellery and watches can be sent directly to the recipient. Please ensure the delivery address entered at checkout is correct.

GIFTING

Is guidedbydeen jewellery suitable for gifting?

Absolutely. Our jewellery and watches make thoughtful gifts for birthdays, anniversaries, weddings, celebrations and other special occasions.

Selected pieces and sets are particularly well suited to gifting, and gift options will be shown at checkout where available.